Privacy Policy
1. Introduction
P4 Solar Ltd ("P4 Solar", "we", "us", or "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, use our services, or interact with our online tools.
P4 Solar Ltd acts as the data controller in respect of the personal data collected through this website.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Who We Are
P4 Solar Ltd
Unit 9 & 11
Newbridge Industrial Estate
Pitt Street
Keighley
West Yorkshire
BD21 4PQ
Company Registration Number: 13903492
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details published on our website.
3. Personal Information We Collect
3.1 Website Usage Data
We may collect information about how you use our website, including:
IP address
Approximate location
Browser type and version
Device information
Operating system
Referral source
Pages viewed
Time spent on pages
Navigation paths
Website interactions
Date and time of visits
This information is collected using technologies including:
Google Analytics 4
Google Search Console
Microsoft Clarity
Meta Pixel (Facebook)
We use this information to:
Analyse website performance
Improve user experience
Measure marketing effectiveness
Diagnose technical issues
Improve our services
Where required by law, non-essential cookies and tracking technologies will only be activated after you provide consent through our cookie management platform.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heat maps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Legal Basis: Consent and legitimate interests.
3.2 Enquiry and Contact Information
When you contact us or complete a website form, we may collect:
Name
Email address
Telephone number
Property address
Postcode
Details of your enquiry
We use this information to:
Respond to enquiries
Arrange surveys and consultations
Prepare quotations
Provide requested information
Legal Basis: Legitimate interests and taking steps at your request before entering into a contract.
3.3 Customer and Service Information
If you become a customer, we may collect:
Name
Address
Email address
Telephone number
Installation address
Survey information
Energy usage information
Product selections
Contract and installation records
We process this information to:
Deliver our services
Fulfil contractual obligations
Manage installations
Provide customer support
Maintain business records
Legal Basis: Performance of a contract and legitimate interests.
3.4 Website Tools and Calculators
We may collect information submitted through:
Solar savings calculators
Quote request forms
Survey booking forms
Contact forms
Postcode lookup tools
This information may include:
Name
Email address
Telephone number
Postcode
Property details
Energy usage information
Estimated electricity costs
Other information voluntarily provided
We use this information to:
Provide indicative estimates
Assess suitability for our services
Respond to enquiries
Prepare quotations
Improve our website tools
Please note that any estimates generated by our online tools are indicative only and do not constitute a formal quotation or guarantee of savings.
Legal Basis: Consent, legitimate interests, and pre-contractual steps.
3.5 Correspondence Data
We may retain records of communications sent to us by email, telephone, post, social media, or through our website.
This information is used for:
Customer service
Record keeping
Complaint handling
Business administration
Legal Basis: Legitimate interests.
3.6 Transaction Data
Where applicable, we may process information relating to payments and transactions.
This may include:
Contact details
Transaction details
Payment references
We do not store full payment card details on our systems.
Legal Basis: Performance of a contract and legal obligations.
4. How We Share Personal Data
We may share your personal information with trusted third parties where necessary, including:
Website hosting providers
IT and software providers
Google Workspace services
Google Analytics
Microsoft Clarity
Meta Platforms
Professional advisers
Insurers
Legal and regulatory authorities
We only share information where necessary and ensure appropriate safeguards are in place.
5. International Transfers
Some of our service providers may process personal data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
6. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected.
Typical retention periods include:
Website enquiries Up to 24 months
Quotations Up to 7 years
Customer contracts Up to 7 years after completion
Marketing records Until consent is withdrawn
Analytics data In accordance with platform settings
We may retain information for longer where required by law or to establish, exercise or defend legal claims.
7. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)
You may exercise these rights by contacting us.
Requests are normally provided free of charge. However, we may charge a reasonable fee or refuse a request where it is manifestly unfounded, excessive, or repetitive as permitted by law.
We may request proof of identity before processing your request.
8. Marketing Communications
Where permitted by law, we may contact you regarding products and services that may be relevant to you.
You may opt out of marketing communications at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
Updating your preferences where available
9. Cookies
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
Cookies We Use
We use the following categories of cookies:
Essential Cookies
Required for website functionality and security.
Analytics Cookies
Used to understand how visitors use our website, including Google Analytics.
Marketing Cookies
Used to measure advertising effectiveness and deliver relevant advertising, including Meta Pixel.
Behavioural Analytics Cookies
Used to understand user behaviour and improve website usability, including Microsoft Clarity.
Cookie Consent
Non-essential cookies are only placed on your device after you have provided consent through our cookie management platform.
You can withdraw or amend your cookie preferences at any time through the cookie settings available on our website.
10. Security
We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet can be guaranteed to be completely secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page together with the revised effective date.
We encourage you to review this policy periodically.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Website: https://ico.org.uk
Telephone: 0303 123 1113